Had a blast yesterday with Susan Wortzman and Duane Lites for our session entitled From Good to Great – Take Your Group from Litigation Support Providers to Expertise Ambassadors for Your Firm. The room was so packed that they had to bring chairs in during the presentation. Thanks to all who attended!

For those who missed it, here are the details and our Powerpoint, plus a bonus post by Mike McBride who live blogged:

Session Description:

“Whether you are starting a new litigation support group or growing an existing group into a more complex practice support department this session will be of interest to you. Our speakers discuss successful client development strategies; ways in which to improve your knowledge and understanding of business practices; how to leverage key relationships to advance your cause; how you can remain current in an evolving legal market; and how to maintain quality service in challenging economic times. Many litigation support managers aspire to take their groups from a shared service or back office function to a service which is valued by both the firm and its clients. This transition or journey will be discussed and tips will be provided on how to transition from an administration group into a client-valued service.”

Presentation: